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CEX.IO Review By A Real Crypto User – Was It Worth It?



CEX.IO Review

Choosing a cryptocurrency exchange is one of the most important decisions when it comes to investing in crypto. By making sure you use the platform, you will be one step closer to succeeding on your journey. This is because the right fit will provide you with all the features, security, and low fees you need.

Despite the relevance of this decision, many crypto investors don’t pay enough attention to it. With names like Binance, Coinbase, and Kraken around, it is understandable that many choose to go with one of them. However, by not considering other options you could be missing out on a lot of benefits.

With this idea in mind, we have gone and tried several crypto exchanges to provide you with all the information you need. In this CEX.IO review, we will be taking a look at one of the most popular exchanges in the crypto world.

Once you are done reading this review, you will hopefully learn everything you need to know. This will allow you to make an informed decision about using CEX.IO… Which we believe will be positive. Let’s get started!

What is CEX.IO?

CEX.IO is one of the biggest and oldest players in the crypto exchange scene, being one of the first platforms to support fiat-to-crypto transactions. The exchange is run by a well-established company that has been active for over 7 years.

With a solid score of 8.3/10 on BitDegree and 4.7/5 on Trustpilot coming from over 22,000 reviews, the exchange immediately caught our attention. The exchange is ranked #43 by CoinGecko, not an easy feat in an increasingly competitive market.

While researching the exchange, we found that CEX.IO has proven safe and rock-solid throughout the years. Its services are used in over 170 countries, meaning you can get to work with it almost anywhere in the world.

If you want to make use of CEX.IO’s services, there are several options to cover all of your technical needs. The website gives full access to all features while still being fast and straightforward to use. For mobile users, the iOS and Android apps cover full functionality with added convenience.

CEX.IO also runs several APIs which can help further personalize your experience if you have the technical knowledge. If you don’t, you can still benefit from this as it allows other platforms to integrate seamlessly with the exchange.

If you are looking for an exchange that develops its products with user trust and practical applications in mind… You might want to go and try CEX.IO!

What Features Does CEX.IO Offer?

As we already said, CEX.IO is a cryptocurrency exchange. As such, it will allow you to trade cryptocurrency via its spot market. Traders can make use of several types of orders, including market, fill-or-kill, and limit orders. While not as varied as other exchanges, these types will prove more than enough for most traders.

In addition to the trading feature it has always offered, CEX.IO will provide you with other means to improve your investment strategies. These features include flexible savings, locked savings, staking, crypto-backed loans, and instant buy/instant sell.

These are the features that we consider the most notable, so let’s take a closer look at each of them.

Flexible Savings

Flexible savings is a service that pays interest to users for having their cryptocurrency stored on the platform. The advantage of this feature is that users can withdraw their funds at any moment.

This is possible due to the corresponding interest being deposited on your account on a daily basis. If you want to request your crypto back, it will be returned that very day at the cost of cutting a small part of the profits. If you would rather not diminish your profit, you can always request to receive the funds the following day along with the appropriate earnings.

Some of the most profitable coins are ZIL, DOT, MATIC, and ATOM, which have an annual percentage yield in the 8% to 16% range. Not bad at all considering you can use these funds within a day if you need to. This is a great way to put your assets to work while retaining liquidity.

Savings is considered one of the safest ways to earn money by holding cryptocurrencies, so it is definitely something to keep in mind!

Locked Savings

While not available at this time, we found there is a Locked Savings service being implemented. This service will allow you to freeze assets for a determined amount of time and receive interest for doing so. This interest rate will be higher than those offered by the flexible savings account… Unfortunately, you will not be able to withdraw your funds ahead of time without incurring fees.

This feature will be available with popular coins like BTC, ETH, and USDT. However, CEX.IO has announced it will be considering additional currencies.

Instant Buy And Sell

One of the classic ways to operate in crypto involves placing an ‘order’ for a transaction, which stays open until the exchange finds a matching order. This process can take time and involves a bit of uncertainty, especially as values can fluctuate quickly at times. The more you are looking to trade, the bigger this uncertainty will be.

CEX.IO offers faster alternatives called Instant Buy and Instant Sell. This feature allows you to buy and sell your crypto straight away using your credit or debit cards. This is very simple and straightforward, requiring no more than a couple of minutes of your time. If waiting for orders to be matched is not your cup of tea, you will love this feature!


A feature that most cryptocurrency investors are familiar with, staking, is an integral feature of CEX.IO. Users have been able to stake their crypto at CEX.IO since 2020. This feature currently supports 9 cryptocurrencies but has been expanding over the past year.

Generally, staking should pay better than the savings option as rewards tend to be higher, reaching as much as 50% in some cases. Earned rewards are calculated hourly and deposited into your account once every month. A full month may seem like a long time frame, but CEX.IO has said it intends to reduce the time between payouts.

When you stake crypto, you are not only generating passive income. You are also helping the project or network to grow, increasing the value of the token at the same time. It’s a win-win situation if you are considering investing for a long time!

Crypto-Backed Loans

CEX.IO also offers crypto-based loans. In a matter of minutes, and with no credit scoring or checks needed, you can receive cash quickly using any of the available withdrawal methods.

This feature can be useful if you need some money and prefer not to sell your cryptocurrencies. By using your crypto as collateral, you will gain instant access to liquidity. If you pay the loan on time, the totality of your crypto will be returned… Except for a really small percentage charged as interest.

As we have said earlier in this CEX.IO review, the platform is all about simplicity. For this reason, there is a practical calculator which lets you run a few test scenarios, as offers can vary depending on several factors.

These loans are intended for week-long cycles, meaning you have to repay in about a week after you get the cash. As such, you must consider this when applying for a crypto-backed loan.

What Cryptocurrencies Are Available On CEX.IO?

CEX.IO supports the buying, selling, and trading of over 200 cryptocurrencies, probably a lot more than you will ever need. The exchange also supports four different fiat currencies: USD, GBP, EUR, and RUB.

Some of the cryptocurrencies supported by the exchange are:

Bitcoin (BTC)Ethereum (ETH)Binance Coin (BNB)Tether (USDT)
Cardano (ADA)Solana (SOL)Ripple (XRP)Polkadot (DOT)
SHIBA INU (SHIB)Dogecoin (DOGE)USD Coin (USDC)Uniswap (UNI)
Wrapped Bitcoin (WBTC)ChainLink (LINK)Binance USD (BUSD)Litecoin (LTC)
Matic (MATIC)Bitcoin Cash (BCH)Stellar (XLM)Atom (ATOM)

As you can see, CEX.IO doesn’t fall short in terms of coin support. As long as you are not looking to invest in some obscure currency, it’s got you covered!

What Is CEX.IO Fee Structure Like?

When using CEX.IO, we found that there were two major fees that you need to consider: transaction and deposit/withdrawal fees. Both of these categories are pretty competitive, which means they won’t present a problem when it comes to investing.

Let’s take a look at both of these fees!

Transaction Fees

Transactions fees depend on the trade volume of the operations you performed in the last 30 days, considering all pairs. This structure is designed to reward the traders with high volume with better fees.

Your trading volume over the past 30 days is converted into BTC at midnight each day. The result will determine where your fees are on a scale that goes up to 6000 BTC.

Taker fees start at 0.25%, and maker fees start at 0.16%. This applies for volumes lower than 5 BTC and gets lower each time you go up a range in trade volume. The end result is that most investors will pay these percentages.

However, if you are a high-volume trader, you can save quite a lot on fees. Taker and maker fees reach a fantastic 0.10% and 0.00%, respectively, if your trade volume is large enough!

Deposit and Withdrawal Fees

CEX.IO also excels when it comes to deposit and withdrawal fees, which is great for crypto investors.

There are several different methods in which you can deposit and withdraw currency from the exchange and each come with their own rates. Here is a comparison of these rates. 


Domestic Bank Transfer0%
International Bank Transfer0%


Visa/MasterCardService Charge: 3% + $1.20
Commission: $3.80
Domestic Bank Transfer0%
International Bank Transfer0.3% + $25.00

As fees are prone to change at any time, we recommend you check the latest information on the official article… And while you are at it, why not give the exchange a test run?

Does CEX.IO Offer Good Customer Support?

We believe reliable customer support is one of the most important things to look for in a company that handles money. As such, we also gave CEX.IO’s support a test so we could mention it in this CEX.IO review.

CEX.IO definitely stands on the good side when it comes to customer service. Not only does the exchange provide clear information via its knowledge base, but it also makes it easy to find. If you have a question, chances are you will be able to solve it by yourself. This is possible by using CEX.IO’s help section, which features over a hundred articles on a variety of topics.

There is also a Refund and Return policy in place, meaning that if you are not satisfied with the received service, you can request your funds to be returned. As far as we know, this is the only exchange to offer this type of policy. This means there is no risk in trying the exchange.

An often overlooked but very nice feature is the status page, where you can find out in detail if CEX.IO’s services are working well. Make sure to bookmark that if you start working with its site.

For other kinds of issues, you can call the support team by phone, a much-appreciated option that is really nice to have in this fast-moving crypto world. Surprisingly, this option is not a common one, which is why we really recommend it for users who can’t wait. If you are in the US or the UK, you will have a local line available.

This is in addition to the standard ticket support, which will usually take less than 1 day to get a response. This was the case for us, but some users have said that they have experienced delays. This is to be expected with crypto exchanges at times of high demand.

Is CEX.IO Secure?

Security of your funds should, of course, be one of your main concerns. CEX.IO is a service that not only knows security but has also proved to be reliable to millions of users over the years. Having close to $90M in operations done every day through it, this is no small feat.

The platform features Two-Factor Authentication (2FA), one of the most used ways to add a security layer on conventional user-password authentication.

CEX.IO also complies with information security standards designed to keep your personal data protected. This includes using encryption protocols to protect your data while on the internet, as well as the encryption of its databases.

The only “complaint” we have is that CEX.IO takes its verification process very seriously. This means you need to provide information that can take a while to be verified. That being said, this contributes to the average security of the platform as its compliance with regulations.


As always, we encourage you to see for yourself and consider your goals and preferences because this is a personal choice no one can make for you.

Having said that, CEX.IO is a great option both for beginner and advanced users. It has created a wide selection of products that have excellent functionality. All of these are achieved while also providing a smooth user experience with clear, transparent information.

This is of great value for us users, especially when moving and trading our precious assets. No matter which service you need, you can get to work quickly while receiving all the details you can ask for.

If you are still not sure, trust us. Go and create a free account to look around and inspect those services you are interested in using. This should give you a better feel for what it is like to work with their tools.

As we already mentioned earlier in this CEX.IO review, the exchange has a refund and return policy you can take advantage of. 

While we believe that CEX.IO is one of the best exchanges out there, we understand you might be looking for something else. Maybe it doesn’t offer enough features or you are interested in lesser-known coins. Whatever the reason, you can check out our other exchange reviews to find the best for your needs!

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