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Changelly Review: Pros & Cons For Retail Crypto Investors



Changelly review

Changelly is a popular instant cryptocurrency exchange that offers more than 140 different types of crypto assets. Among its offerings, you will find the most popular coins and some that are just emerging. This provides its users with safe and innovative opportunities alike. Who knows? You might be able to find the next big coin!

The platform was founded in 2015 and has been operating ever since. With more than 2 million users visiting the site every month, it has quickly become a major force in the space. Now Changelly has 3 offices around the world with more than 80 employees!

What is Changelly?

This exchange is well known in the crypto space for offering very low fees. This makes it a great platform for small investors who want a piece of the cake. Changelly is also known for having great customer service… But that is something we will talk about later in this Changelly review.

Changelly has now established partnerships with some of the biggest crypto organizations. This list includes HitBTC, Nexo, Trezor, Coinomi, Binance, and Exodus. After reading this Changelly review, you will find out why. Let’s take a deeper look at all Changelly has to offer!

What Features Does Changelly Offer?


Changelly Exchange works by selling cryptocurrencies at an excellent rate for retail investors determined by its pricing algorithm as the “best rate in the market.”. This is possible due to Changelly’s pricing engine being integrated with the largest exchanges. This includes Bittrex and Binance.

When a user creates an order to buy or sell a currency, Changelly is able to fulfill it in a matter of milliseconds. Changelly finds the best price on the exchange and lets you buy it at the best rates. These rates will remain approximate until the transaction is confirmed on the blockchain. This means that slippage is a thing of the past!

Changelly API

This is a white-label exchange solution that allows developers to take advantage of Changelly’s features. While you are not likely to use this feature yourself, this brings a lot of benefits. This feature allows other platforms to integrate with Changelly, bringing new investment opportunities to everyone.

Changelly Blog

A comprehensive and educational resource that will provide you with resources on cryptocurrency. If you are looking to learn or keep up with the latest developments, this feature is for you!

Changelly Listings

This is Changelly’s launchpad for new projects. Developers can have their tokens launched using this feature, allowing investors like you to gain early access. If you are looking for hidden gems, this is definitely a feature you can’t miss.

Instant Swap

With this feature, you will be able to exchange more than 170 cryptocurrencies in a matter of minutes. This is essential for anyone who wants to keep up with the latest trends in the crypto market.

Changelly Pro

If you are looking for more power when it comes to trading crypto, look no further. Changelly Pro is a full-fledged cryptocurrency exchange. With more than 100 crypto pairs and a trading volume of over 4 billion per day, this platform has become one of the biggest.

While it may have “Pro” in the name, it is still pretty accessible to beginners and veterans alike!

What Cryptocurrencies Are Available On Changelly?

Changelly supports a long list of cryptocurrencies right now, and it is always adding more. If you were to check the exchange at this time, you would have over 140 cryptocurrencies to choose from.

Some of the biggest cryptos on the platform include:

Bitcoin (BTC)Ethereum (ETH)XRP (XRP)1inch (1INCH)
Aave (AAVE)The Abyss (ABYSS)Cardano (ADA)AdEx (ADX)
Aeternity (AE)AeonCoin (AEON)Aion (AION)Algorand (ALGO)
Ambrosus (AMB)Ankr (ANKR)Aragon V2 (ANT)AppCoins (APPC)
Ardor (ARDR)Ark (ARK)ARPA Chain (ARPA)AirSwap (AST)
Cosmos (ATOM)Travala (AVA)Axie Infinity (AXS)BakeryToken (BAKE)
Balancer (BAL)Basic Attention Token (BAT)Bitcoin Diamond (BCD)Bitcoin Cash (BCH)
Bytecoin (BCN)BitDegree (BDG)

As you can see, the most popular cryptocurrencies are all available on Changelly. That being said, as there are so many and they are always expanding, it is not possible for us to list them all. For this reason, we recommend that you check the latest information here.

What Is Changelly’s Fee Structure Like?

Changelly charges only a 0.25% fee and a network fee which averages about 0.002% of the transaction! This is ridiculously lower than many of the competition. It is also perfect for retail investors who are looking to maximize their profit.

To compare this in exact numbers with popular exchanges, Binance commissions are usually around 2%, while Coinbase commissions are a bit higher, around 2.50%. This makes it more difficult for small investors to make some profit from their investments. With Changelly, you will save in fees while also experiencing a streamlined experience.

When using Changelly, you will incur standard network fees. These are not charged by Changelly but by blockchains, which means all platforms will be impacted by it. This fee will depend on which network you are using and how much congestion there is.

When using Changelly to buy crypto with a debit/credit card, you will be indirectly making use of MoonPay, Indacoin, or Simplex. These are the companies Changelly has partnered with to provide the service. Using this service will result in fees between 7.5% and 10%, which is a considerable amount. As such, we don’t recommend buying cryptocurrency using debit/credit cards via Changelly.

That being said, Changelly shines when it comes to crypto-to-fiat transactions. These will result in a total fee of 5%, a value that is extremely competitive in the crypto market.

If you want to take advantage of these low fees, you can go and check the platform by clicking here. The signup process is pretty simple and fast to complete!

Does Changelly Offer Good Customer Support?

If you are a frequent reader, you know how much we care about customer support here at Turbowallet. Just like with the other aspects we have mentioned in this Changelly review, the platform doesn’t disappoint in this regard.

FAQ Section

Changelly offers an incredibly useful FAQ section that will provide you with answers to most of your questions. Really, when trying the site to write this review, we found ourselves with some questions at times. By going to the FAQ, we were able to solve most of them! These FAQs are extremely helpful and easy to understand, which is great for beginners.

Knowledge Base

However, if you are unable to find the answer to your question in the FAQs, there is no need to despair. Changelly has a comprehensive knowledge base that will provide you with even more information.

Unlike other platforms that focus on information on their features, Changelly goes above and beyond. In its knowledge base, you will also find information on crypto, blockchain, helpful tips, and more!

Crypto Crash Course

As if this was not enough, there is also a free crash course that will teach you everything about crypto. If you are at the beginning of your crypto journey, you will find this resource extremely useful.

Whether you don’t know how to buy crypto, what an exchange is, types of assets, or what coins to buy… You will find an easy-to-digest explanation for it. If you want to accelerate your journey, make sure to check this crash course.

Customer Support

Finally, if all of the above fail or you just enjoy the human touch, you can also submit a support request. This can be done via a support ticket, which is the method used by most exchanges, or via live chat. The live chat feature is a lifesaver, especially in an industry that tends not to offer it.

We got in contact with support to solve a question we had, and it took less than a minute to have it answered.

By this, we mean literally less than a minute to get connected with the support team. If you have ever used chat support, you know you usually are asked to go through a whole process.

Write your issue, check the available support articles, choose that you want to talk to an agent… Just to find yourself filling an extensive form before having to wait for minutes. We only had to provide our name and email address to get immediately connected with an agent.

We can honestly say that Changelly’s customer service is one of the best we have seen in any crypto platform. We have written several exchange reviews and have yet to find a platform with such fast, knowledgeable, and friendly staff.

Is Changelly Secure?

Don’t let the speed and ease of use of Changelly deceive you. The platform is an extremely secure exchange!

This may be in part because Changelly is non-custodial. In other words, Changelly never stores the cryptocurrency for you. As such, there are no funds for hackers to steal from your account!


Another important factor is that Changelly was created by the same team that founded the bitcoin mining pool MinerGate. The team translated all of their experience with MinerGate to Changelly. As such, the platformnow hasw a reputation for how secure it is.

All of your personal data is encrypted in Changelly’s servers. This means that if a hacker was going to breach the database, all they would get is gibberish. This is because the encrypted data requires a “key” to be readable.

No funds and no encrypted data means you don’t have to worry when it comes to security. However, Changelly has implemented additional security features for you to feel more at ease. Changelly has support for two-factor authentication (2FA), email confirmations, and withdrawal whitelists for you to protect your Changelly Pro account.


This brings us to the end of this Changelly review… What can we say? Changelly has top marks in our book. The exchange is not only extremely easy to use but also offers great security, fee structure, and cryptocurrency support.

While we were not fans of the fees charged when using debit and credit cards, we can’t complain much. Most crypto platforms make use of the same providers to offer the service. This means that you can expect similar fees in other exchanges.

That being said, we were pleasantly surprised by the customer support offered by Changelly. We have grown used to not expecting customer support to be offered via other mediums beyond support tickets. Even when chat support is available, we never had such a positive experience. If you value customer support as much as we do and want to give Changelly a try, you can sign up here.

All in all, Changelly is one of the best crypto exchanges you can find. While you might think at first that its functionality is limited, it is not. Changelly Pro puts it on par with other popular cryptocurrency exchanges.

However, if you are looking for Defi-like features such as crypto loans, staking, etc., this might not be the right choice for you. In that case, we recommend you check our other exchange reviews. Sure, Changelly is great but if it doesn’t fit your needs, you might be better off with another platform.

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